Routine Care
Routine care, sometimes called preventive care, helps you stay healthy and is something that Kaiser Permanente pioneered in the 1940s. This includes check-ups and screenings to help prevent health problems or find them before they become serious.
Kaiser Permanente Members
What’s the best way to fight a serious illness? Stop it from happening in the first place. At Kaiser Permanente, prevention is built into every step.
It’s not your job to keep track of what kind of preventive care you need. At Kaiser Permanente, it’s ours. Your electronic health record triggers reminders for screenings. Your Kaiser Permanente care team can see a complete picture of your health at every visit. So we’re on top of what you need and can guide you to the right support. Getting care feels easier, moves faster, and everything gets documented along the way. Learn more about how we make getting care easy.
Urgent Care
An urgent care need requires prompt medical attention, usually within 24 or 48 hours, but is not an emergency medical condition.
This can include:
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Minor injuries and cuts
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Backaches
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Earaches
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Sore throats
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Frequent or severe coughs
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Upper respiratory symptoms
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Frequent urination or a burning sensation when urinating
Kaiser Permanente Members
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For urgent care appointments, you can call our 24/7 Appointment and Advice Call Center at 1-866-454-8855.
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You may be able to schedule same or next-day appointments schedule online, or on the My Doctor Online app. Visit https://mydoctor.kaiserpermanente.org/ncal/get-care/ for more information.
Emergency Care
Emergency care is for medical or mental health conditions that require immediate medical attention to prevent serious jeopardy to your health.
Examples include:
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Chest pain or pressure
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Severe stomach pain that comes on suddenly
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Decrease in or loss of consciousness
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Severe shortness of breath
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If you think you or your family member has a medical or mental health emergency, call 911 or go to the nearest hospital.
Care While Traveling
Planning a trip? It’s important to check your health coverage benefits to understand what you need to do if you need health care while traveling, whether it’s out of the service area or abroad. Different healthcare plans have different approaches that you need to be aware of.
Kaiser Permanente Members
Whether you’re headed to a family vacation, a work conference, or college, Kaiser Permanente has you covered while you’re away from home. Learn more.
For help traveling or more information about travel coverage, call the Away from Home Travel Line: 951-268-3900
Learn more about getting reimbursed for care after you travel.
